SBS Complaints
Claims regulated by the SBS
Complaints about insurance or brokerage services (SBS)
If your complaint is related to the advice, contracting, renewal or management of your insurance policy, you can submit it through our customer service system regulated by the Superintendency of Banking, Insurance and AFP (SBS).
Response time
15 business days
Complaints Book
Complaints Book (Indecopi)
If you wish to register a complaint about our attention or service not directly related to insurance intermediation, you can do so through the Complaints Book, in compliance with Supreme Decree No. 011-2011-PCM.
Response time
30 calendar days
